The total baggage allowance for each passenger, inclusive of hand baggage and cameras, is 15kgs. Excess baggage will only be carried, at the sole discretion of the captain of the aircraft, if the payload of the aircraft and/or space permits and will be charged at the prevailing rate for carriage of freight. If passengers anticipate they will have excess baggage, it is recommended that they book a 'freight' seat, which permits confirmed carriage of an extra 75kgs.
Is there anywhere I can store any excess baggage?
Yes, there is a complimentary secure store at our Wilson Airport Office. please inquire from the Checkin counter.
Is the 15kg baggage allowance inclusive of hand luggage?
Yes. If passengers have significant excess baggage, it is recommended they book a 'freight' seat at child rate (chargeable on Y class fares only), which permits confirmed carriage of an extra 75 kgs. 'Freight seats' on child rates can only be booked on 'safari' routes. For other destinations such as Zanzibar, Lamu, Vipingo, Diani, Lodwar, Kapese and Kitale, the rate applicable will be on the full adult Y class fares.
What happens if my baggage is over the weight limit?
In most circumstances, our Check-in staff will use their discretion and allow a leeway of up to 2 kgs. However additional excess baggage will only be carried, at the sole discretion of the captain of the aircraft, if the payload of the aircraft and/or space permits and will be charged at the prevailing rate for carriage of freight (currently $2.50 per kg).
Why do you ask that my luggage is in a soft bag?
Most of our flights are operated by aircraft whose luggage compartments have limited volume and are of an irregular shape. It is thus more difficult for us to stow large rigid suitcases, which in an extreme situation, might have to be carried on the next available flight.