Baggage allowance is STRICTLY limited to 15 kgs per person‚ except for Zanzibar‚ Kisumu‚ Kitale‚ Diani‚ Vipingo and Lodwar which is 20Kgs‚ inclusive of hand baggage and in soft bags. Infants not paying for a seat‚ are not entitled to baggage allowance.If passenger(s) have significant excess baggage‚ it is recommended to book a 'freight' seat at the child fare which provides the confirmed carriage of an extra 75kg of baggage.
Excess baggage will only be carried‚ at the sole discretion of the captain of the aircraft‚ if the payload of the aircraft and/or space permits and will be charged at the prevailing rate for carriage of freight.
Is the baggage allowance 15 kgs for all destinations?
Baggage allowance to all our destinations is STRICTLY limited to 15 Kgs per person‚ EXCEPT for Zanzibar‚ Kisumu‚ Kitale‚ Diani‚ Vipingo and Lodwar which is 20Kgs‚ inclusive of hand baggage and in soft bags.
Is there anywhere I can store excess baggage?
Yes‚ there is a complimentary secure store at our Wilson Airport Office. please inquire from the Checkin counter.
Is the baggage allowance inclusive of hand luggage?
Yes. If passengers have significant excess baggage‚ it is recommended they book a 'freight' seat at 75% of the Y class fare‚ which permits confirmed carriage of an extra 75 kgs. 'Freight seats' at 75% rates can only be booked on 'safari' routes. For other destinations such as Zanzibar‚ Lamu‚ Vipingo‚ Diani‚ Lodwar‚ Kapese and Kitale‚ the rate applicable will be on the full Y class fares.
What happens if my baggage is over the weight limit?
In most circumstances‚ our Check-in staff will use their discretion and allow a leeway of up to 2 kgs. However additional excess baggage will only be carried‚ at the sole discretion of the captain of the aircraft‚ if the payload of the aircraft and/or space permits and will be charged at the prevailing rate for carriage of freight (currently Kshs 400/- PER KG‚ (or $4 equivalent)‚ inclusive of VAT).
Why do you ask that my luggage is in a soft bag?
Most of our flights are operated by aircraft whose luggage compartments have limited volume and are of an irregular shape. It is thus more difficult for us to stow large rigid suitcases‚ which in an extreme situation‚ might have to be carried on the next available flight.
Can I carry sports equipment ?
We do not carry large sports equipment such as surfboards/bicycles and golf bags etc unless requested in advance. Golf bags may be considered on an individual basis when operating our Dash 8 aircraft and will be charged at USD $ 10 per bag per sector.